Accelerated IT Help Desk Certificate
IT Help Desk/End User Support personnel, or computer support specialists, provide technical assistance to computer users. Help Desk staff are under pressure to act quickly and efficiently to solve the problem at hand. Personnel in this line of work routinely answer questions or resolve computer problems for clients in person, via telephone or electronically. The ultimate goal of the Help Desk Staff is to offer first contact resolution as quickly and smoothly as possible. Students who enjoy meeting people, value strong communication skills and have the ability to convey an understanding of technical subject matters are the ideal candidates for this field of study.