Technical Support Specialist
Support people, solve problems, succeed.
Modern technology is advancing rapidly, making a career in this field one that can always feel fresh and exciting. As a technical support specialist, you’ll use your smarts and technical savvy to help people resolve their issues with technology. If you’re a problem-solver, great communicator, and excited by a challenge, you will excel in this role.
The Perks
With more and more users accessing technology each day, the demand for technical support specialists is skyrocketing. Helping people and sharing your unique skills and knowledge can make each day of work enjoyable and satisfying.
835300
Jobs
In 2016, there were 835,300 technical support specialist positions available.
11%
Growth
Between the years 2016-2026, the total employment of this position is projected to grow by 11%, more than the national average for all occupations.
$50980
Salary
The median salary of people in this position in 2018 was $50,980 with the highest paid in this position earning close to $75k
Technical Support Specialist
Emerson
I love seeing the light bulb that goes off when people realize ‘Oh, this thing I thought was really hard is actually pretty simple’. In a way, I get to be a kind of teacher and help people learn to use technology better, which is cool.
What Do I Need?
Entry requirements for this role are easily met, making it a very accessible position. With certifications and some basic experience or an internship under your belt, you can be a strong applicant to many positions.
Training and/or certification
While not every employer requires prior training, taking courses (often free online) and getting certified can be a great way to boost your skillset.
Technical skills
Having a knack for all relevant operating systems, software, and technology is a great starting point in your career as a tech support specialist.
Problem-solving skills
Each day you’ll need face tech-related problems and be able to act quickly to determine the best solutions.
Patience
In any profession where you work closely with clients, it is important to be patient and accommodating.
Problem-solving skills
Strong communication skills and the ability to walk someone through a solution is essential for this role.
Curiosity
Solving clients’ issues may mean doing extensive research on technology that may be foreign to you, so curiosity and love of learning are key.
Training and/or certification
While not every employer requires prior training, taking courses (often free online) and getting certified can be a great way to boost your skillset.
Technical skills
Having a knack for all relevant operating systems, software, and technology is a great starting point in your career as a tech support specialist.
Problem-solving skills
Each day you’ll need face tech-related problems and be able to act quickly to determine the best solutions.
Patience
In any profession where you work closely with clients, it is important to be patient and accommodating.
Problem-solving skills
Strong communication skills and the ability to walk someone through a solution is essential for this role.
Curiosity
Solving clients’ issues may mean doing extensive research on technology that may be foreign to you, so curiosity and love of learning are key.
Your Resources
Accelerated IT Help Desk Certificate
TechHire
CyberUp
